Picking up the camper

Pickup of the campervan is possible at fixed times, as specified in the booking. The rental period begins and ends at the times specified in the booking.

Upon pickup, you'll receive a clear explanation of how everything works and a comprehensive manual. We'll walk around the campervan together to document any damage, taking photos if necessary. We'll also ensure all necessary formalities are in order (registration certificate, insurance).

Finally, we'll go through the camper checklist and document everything. The checklist will be signed by both the owner and the renter. When returning the camper, we'll revisit the checklist and finalize the booking together.

If, for any reason, we are unable to return the rented campervan to you on time, we reserve the right to provide you with a replacement campervan within 48 hours, or to terminate or dissolve the agreement without judicial intervention. The rental fee will then be refunded, plus compensation of €15 per day the renter was unable to use the campervan.

Returning the camper

Unfortunately, all good things must come to an end, so at the end of the rental period, the campervan must be returned. The latest time for this is indicated in the booking, but it's always helpful to receive a message with your expected arrival time.

The campervan must be returned in the same condition as when it was received, with a battery at least 80% charged. If we deem the campervan not clean or not sufficiently clean, a cleaning fee of at least €50 will be charged. And if you've really messed up, additional charges may apply for severe soiling.

When you return, we'll walk around the campervan again and complete the checklist we completed upon departure. We'll also take more photos if necessary. If the battery isn't 100% charged, we'll note the remaining percentage. Charging costs for the remaining charge are the renter's responsibility. Finally, we'll both sign the checklist again to confirm our agreement.

If, upon returning the camper, it appears that there is damage to the camper, or if parts of the inventory are missing and/or damaged, you will be charged for the costs thereof, up to a maximum amount equal to the deductible.

If the campervan is not returned to EV Camper on time, its use ends at the time specified in the booking, while the terms of these rental conditions remain in effect. In the event of late return, the owner is entitled to charge the renter for any additional costs incurred during the period the campervan is returned late. We are also entitled to charge you for all damages caused by the late return of the campervan, including all associated costs. This includes rental fees, costs for accommodating new renters, additional personnel costs, hiring costs, and any additional travel expenses incurred.

Insurance, damage and deductible

Our campervans come with comprehensive insurance, covering all countries listed on the International Insurance Certificate (the "green card"). All countries covered by this insurance policy may be visited with the campervan, with the exception of countries for which a code orange or red negative travel advisory applies during the rental period (see www.nederlandwereldwijd.nl/reisadvies).

The insurance taken out by EV Camper has the following coverage:

• Legal liability

• Hull

• Damage to occupants

• Roadside assistance including replacement transportation or accommodation

Roadside assistance is provided through the emergency response center. Necessary hotel/taxi expenses must always be arranged with the emergency response center in advance. Personal injury is not covered, and it is recommended to take out travel and/or cancellation insurance.

The renter's deductible is €1,500 per vehicle per rental period per damage event, regardless of liability. This deductible can be reduced for an additional fee. Upon request, the renter must pay a deposit equal to the deductible before the rental period begins.

As a renter, you are liable for damage to the campervan, its contents, and/or (property of) third parties due to loss, theft, a traffic accident, mechanical defects, confiscation, or a single- or double-vehicle accident, whether intentional or unintentional, up to a maximum amount equal to your deductible. Damage for which you are liable will be deducted from the deposit or charged afterwards. Damage and/or costs caused by persons not listed in the booking will be fully recovered from the renter.

In the event of damage to the camper due to a (too) empty battery, improper use of the camper, negligence and/or failure to follow the owner's instructions, the renter will be held liable for a maximum amount equal to the deductible and any additional compensation.

Damage also includes the negative consequences of the bonus/malus step loss on the insurance premium as a result of a collision, accident, or two-vehicle damage incident caused by the renter or a registered co-driver.

In the event of damage, always report it immediately to EV Camper and follow our further instructions regarding claims handling. In the event of a traffic accident, you are required to complete the European accident report form and, if necessary, have a police report drawn up.

In the event of a defect or damage to the camper, which means it can no longer be used as a camper, you as the renter remain responsible for the vehicle until the repatriation of the vehicle to the Netherlands has been arranged by the lessor.

If the police or the judiciary seize the vehicle because they believe the renter is transporting narcotics/drugs in the campervan, has driven the vehicle recklessly, has been negligent in the maintenance of the campervan, or has otherwise committed a crime, the renter is obligated to fully compensate the owner for any damages incurred. Any legal or extrajudicial costs incurred by the owner are the renter's responsibility.

Costs resulting from burglary, loss and/or theft caused by the tenant's negligence will always be recovered from the tenant.

(Fire) damage caused by smoking or use of an open fire in the camper by or under the responsibility of the renter or his/her fellow traveler(s) will be fully recovered from the renter.

If the campervan can no longer be used as a campervan due to a breakdown or defect, we will be happy to work with you to find a suitable solution. However, this can never be a reason for the renter to claim a refund of the rental fee or part thereof.

The lessor is never liable for personal, immaterial, material, consequential or personal injury damage of the renter or fellow traveler(s), caused by the use of the camper, mechanical failure(s), a traffic accident, or a one- or two-sided damage event.

Usage and repair costs

Costs directly related to improper use of the camper, not in accordance with its intended use, including use of incorrect charging equipment, tire repairs, glass and mirror damage, fines, legal costs, etc., are always the responsibility of the renter.

Roadside assistance for flat tires, glass and mirror damage, use of incorrect charging equipment, loss of keys, and a battery that runs out due to your own fault are always the renter's responsibility.

The number of kilometers you can drive is included in your booking, if applicable. If you use an EV Camper charging card, the costs incurred will be deducted from your deposit afterward and charged additionally if necessary.

Unfortunately, we will not reimburse you for repairs or rectifications carried out by the tenant on your own initiative, without the landlord's prior consent. However, we are always willing to discuss this matter in a reasonable manner.

Repair costs incurred, for which the landlord has obtained permission, will only be reimbursed by the landlord after the tenant has submitted the original itemized invoices (in the tenant's name), as well as the replaced defective parts. Failure to submit the aforementioned invoices and/or replaced parts entitles the landlord to withhold reimbursement. Refunds for invoices paid in foreign currencies will be made at the mid-market rate for that currency on the date the tenant submits the invoice to the landlord.

Deficiency

The landlord has the right to terminate the lease agreement at any time without judicial intervention if, in the landlord's opinion, the tenant is not using the rented property with due care or is failing to fulfil his obligations towards the landlord, in which case the landlord is entitled to immediately repossess the rented property, without prejudice to his right to compensation.

Regarding the deficiency: "failure to deliver a campervan or failure to deliver it on time," the owner has the right to provide a comparable campervan. This campervan will meet at least the specifications of the original campervan, but the type, layout, and color scheme may differ.

The lessor is never liable for costs resulting from the failure or untimely delivery of the camper, caused by a defect in the camper, by force majeure or by circumstances beyond the lessor's control, as a result of which the vehicle can no longer be used for its intended purpose.

In the event of termination, or partial termination, of the rental agreement due to the failure or untimely delivery of the camper, caused by a defect in the camper, by force majeure or circumstances beyond the owner's control as a result of which the camper can no longer be used as a camper, the owner will refund the paid rent in full or in part to the tenant.

Other provisions, applicable law and disputes

EV Camper BV is located in Amersfoort, the Netherlands and registered with the Chamber of Commerce under number 93949448.

The landlord's rental terms and conditions and the agreement between the landlord and tenant are governed exclusively by Dutch law. Disputes arising from the landlord's rental terms and/or an agreement between the landlord and tenant will be submitted exclusively to a competent Dutch court.

Deviations from the booking and/or rental conditions are only valid if they have been agreed in writing by the landlord and the tenant.

In the event of negligence, deception, concealment, or unlawful and/or reckless conduct by the renter, the lessor has the right to terminate the rental agreement, seize the camper, and recover damages from the renter.

In addition to the rental conditions, the privacy provisions stated on our website apply.